Ordering & Info
You may have a specific idea in mind or prefer to discuss several options, or even leave it completely up to us. We are happy to liaise with you or come up with suggestions on our own. We will then provide you with a detailed brief, so you are 100% happy and have peace of mind with your order.
If you know what you would like, you can place your directly on the website. Refer to the CONTACT page, where you will find an enquiry form asking the basic information to get us started. We will then contact you to confirm details or request further information. Once you are happy with the selection, you will receive a detailed quotation. Written acceptance of the quotation and deposit are required before commencement of your order.
To secure your date, contact us as early as possible. It is often quite busy around certain times of the year, so it is best to secure your date early to avoid disappointment. For specialty and more detailed orders, wedding and fruit cakes, 4 – 6 weeks minimum is preferred.
If you do have an urgent order, please contact us direct on 0413 301 330. We will do our very best to accommodate your request.
We offer a no obligation design consultation. We are happy to look through any pictures you have collected and come up with the perfect design for your special day.
Confirmation & Payment
Your quotation will be accompanied by payment details. A 50% non-refundable deposit is required within 5 days of your acceptance to secure your booking. The 50% balance must be received no later than 10 days prior to the collection date. We will remind you by emailing the balance invoice to you prior to this date.
Orders placed within 10 days of the collection date require payment in full on confirmation of order.
Payments can be made by direct deposit, credit card or cash.
Please advise cancellations via email as soon as possible. Initial deposit will be forfeited, however, if you cancel your order outside of the 10 day final payment date, the balance payment may be refunded. No refunds are possible within the 10 day final payment date.
Delivery is possible and preferred with more detailed cakes, wedding cakes and sweet buffets in order to accurately set up the display. Delivery is charged by location and requirements of cake, and will be determined on a case by case basis.
We are happy to cater to any dietary requirement. Please note any dietary requirements on the enquiry form.
You can choose to have your cake served in either dessert or coffee portions. If you are having your cake as dessert, then you would choose the dessert portion size. The size of this is roughly 2.5cm x 5cm x 10cm.
Coffee portion size would most likely be chosen to serve after dessert with tea and coffee. The size of this is roughly 2.5cm x 2.5cm x 10cm.
Refer to the below chart for the amount of serves per cake size.
Please note, the below chart is only a guide. If you have any queries, please contact us. We can assist you in choosing the right size and shape to suit your needs.
All information provided to us via the Enquiry form is kept strictly confidential and will not be sold, reused or otherwise disclosed. Credit card information will be destroyed following final payment.
We like to take a photograph of each cake or project once complete, as a keepsake for us and may be chosen to be displayed on our gallery page.
We endeavour to keep our prices as competitive as possible, however using farm fresh and high quality products can be expensive. We will rarely increase our prices, however, if an increase is required, it will be noted clearly on the home page.
Your cupcakes, cake or sweets can be individually packaged, tied with bows using your event colours and presented to your exact specification.